Last updated: February 2026
Data Controller
Prime Physio – Therapy & Performance Rua Arminda Alves, 1B 2500-066 Caldas da Rainha
E-mail: [email protected]
Telephone: +351 912 634 782
Personal Data We Collect
As part of our activity, we may collect the following personal data:
Through the website's contact form:
- Name
- Telephone
- Message
Through the online booking system (Zappy Software):
- Name
- Telephone
- Data relating to appointment scheduling.
Purpose of Treatment
The personal data collected is used for:
- Responding to contact and information requests
- Manage and confirm appointment and treatment bookings.
- Send reminders for scheduled appointments.
- Communicate relevant information about our services.
Legal Basis
The processing of personal data is based on the data subject's consent when submitting the contact form or making an online appointment, as well as on the execution of a contract for the provision of health services.
Data Sharing
Personal data may be shared with:
- Zappy Software — for online appointment management
- Google — within the scope of Google Analytics, for statistical analysis of the website.
We do not sell, transfer, or share your personal data with third parties for marketing purposes.
Data Preservation
Personal data is kept for the period necessary for the purpose for which it was collected or for the legally required period. You may request the deletion of your data at any time.
Cookies
Our website may use cookies to improve your browsing experience and for statistical purposes. You can configure your browser to refuse cookies, although this may affect the functionality of the website.
Data Subject Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Request the correction of incorrect or incomplete data.
- Request the deletion of your data.
- Object to the processing of your data.
- Request to transfer your data.
- Withdraw your consent at any time.
To exercise any of these rights, contact us through [email protected].
Security
We have adopted appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.
Complaints
If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the National Data Protection Commission (CNPD). www.cnpd.pt.
Changes to this Policy
This privacy policy may be updated periodically. We recommend that you consult it regularly to stay informed about how we protect your data.